Refund and Return Policy for Coolerheatnovo

Effective Date: December 9, 2024

At Coolerheatnovo, we are committed to providing our customers with high-quality products and ensuring a hassle-free shopping experience. If you are not fully satisfied with your purchase, we offer a straightforward return and refund process. Please review the following policy carefully to understand the steps for returning products and receiving refunds.

1. Return Eligibility

We accept returns on most items within 30 days from the date of delivery. To be eligible for a return, the item must meet the following conditions:

  • Unopened and Unused: The product must be in its original condition, unused, and unopened.
  • In Original Packaging: The product must be returned in its original packaging with all original tags, labels, and accessories.
  • Proof of Purchase: You must provide a valid receipt or proof of purchase when returning the item.

Certain items, such as personalized products, sale items, and gift cards, are not eligible for return or refund. Please check the product description or contact our customer service team for return eligibility information.

2. How to Return an Item

To initiate a return, follow these steps:

  1. Contact Us: Reach out to our customer service team at [email protected] or fill out the return form on our website.
  2. Return Authorization: After you contact us, we will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
  3. Pack the Item: Securely pack the item in its original packaging, along with all accessories and documentation.
  4. Ship the Item: Once you have the RMA number, return the product to the address provided by our customer service team.

Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.

3. Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method used for the purchase. Please allow up to 7-10 business days for the refund to be reflected in your account, depending on your payment provider.

4. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process for a refund and place a new order for the desired product.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery at [email protected]. We will arrange for a replacement or refund at no additional cost to you.

6. Non-Returnable Items

The following items are not eligible for return or refund:

  • Customized or personalized products
  • Sale or clearance items
  • Gift cards

7. Customer Support

If you have any questions or need assistance with a return or refund, please contact our customer support team:

We are dedicated to ensuring your complete satisfaction and will work with you to resolve any issues as quickly as possible.