Sales Policy for Coolerheatnovo

Effective Date: December 9, 2024

At Coolerheatnovo, we are committed to providing our customers with exceptional products and services. This Sales Policy outlines the terms and conditions that govern all purchases made through our website. By placing an order with us, you agree to be bound by these terms. Please read this policy carefully to ensure a smooth and satisfactory shopping experience.

1. Product Availability and Pricing

  • Product Availability: All products displayed on our website are subject to availability. While we strive to keep our inventory up to date, some items may become temporarily out of stock due to high demand or other factors. If an item is unavailable after your order is placed, we will notify you immediately and offer a full refund or a substitute product based on your preference.

  • Pricing: All prices are listed in U.S. Dollars (USD) and are subject to change without notice. We make every effort to ensure that pricing information is accurate, but in the event of a pricing error, we reserve the right to correct the price before processing your order. If there is a discrepancy between the displayed price and the actual price, we will contact you to confirm the correct amount before finalizing the order.

2. Order Process

  • Placing an Order: When you place an order on our website, you will receive an order confirmation email. This email confirms that we have received your order, but it does not signify acceptance. Acceptance of your order occurs when we process and ship the products to you.

  • Order Confirmation: After placing your order, you will receive an email confirming the details of your purchase. Please review this confirmation for accuracy, and contact us immediately if any changes are required.

  • Order Acceptance: Your order is not considered accepted until we process your payment and ship your items. We reserve the right to cancel or refuse any order at our discretion, even after an order confirmation has been sent.

3. Payment Methods

We accept a variety of payment methods for your convenience, including but not limited to:

  • Credit and Debit Cards: Visa, MasterCard, American Express, and Discover.
  • PayPal: You can also use your PayPal account for secure transactions.
  • Other Methods: We may offer additional payment options based on your region or payment preferences.

4. Shipping and Delivery

  • Shipping Fees: Shipping fees are calculated based on the weight, dimensions, and delivery destination of your order. Shipping costs will be displayed during checkout.

  • Delivery Times: We aim to process and ship your order as quickly as possible. Standard delivery times are between 3–7 business days, depending on your location. Expedited shipping options are available at checkout for faster delivery.

  • International Shipping: We currently offer international shipping to select countries. Additional shipping fees and delivery times will apply for international orders.

5. Order Cancellation

  • Cancellation Policy: You can cancel your order within 24 hours of placing it, provided the order has not been processed or shipped. To cancel your order, please contact our customer service team as soon as possible at [email protected].

  • Non-Refundable Items: Certain products may be excluded from cancellations or refunds, such as custom or personalized items, or products marked as final sale.

6. Limitation of Liability

While we make every effort to provide accurate product information and ensure product quality, Coolerheatnovo is not liable for any direct, indirect, incidental, or consequential damages arising from the use or misuse of our products. We are not responsible for any damages, losses, or injuries caused by the use of our products.

7. Governing Law

This Sales Policy is governed by the laws of the United States. Any disputes related to this policy shall be resolved in the appropriate courts in the jurisdiction of Tennessee, United States.

8. Changes to the Sales Policy

We may update or modify this Sales Policy at any time. Any changes will be reflected on this page, with the updated effective date. By continuing to use our website after these changes, you accept the new terms and conditions.

9. Customer Support

If you have any questions about your order or need assistance with a product, please do not hesitate to contact our customer support team. We are happy to help with any inquiries or issues you may have regarding your purchase.